Privacy Policy

Protech India Limited (“Company”) values your privacy. In this Privacy Policy (“Policy”), we describe the information that we collect about you when you visit our website, www.indianspunandfilamentyarns.com/ (the “Website”) and use the services available on the Website (“Services”), and how we use and disclose that information.

If you have any questions or comments about the Privacy Policy, please contact us at info@protechindia.com. This Policy is incorporated into and is subject to the Company’s Terms of Use, which can be accessed here. Your use of the Website and/or Services and any personal information you provide remains subject to this Policy and the Company’s Terms of Use.

Under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, any grievance or complaint may be intimated to grievance@protechindia.com. Complaints will be addressed within 1 (one) month.

The reports provided by Protech India Ltd are for internal client use and cannot be redistributed. Protech India Ltd is not responsible for inaccurate information from data providers. Reproduction or transmission is prohibited without publisher permission.

1. The Information We Collect

1. IP Address – Used for diagnosing server issues, website administration, statistics, error tracking, and identifying you during purchases.
2. Personal Information – Collected when subscribing, viewing product details, contacting support, or purchasing. This includes name, company, title, address, e‑mail, phone, fax, and credit card details.
3. Referrals – If you refer a colleague, we ask for both your and their names and email addresses, solely to send a one‑time invite and gauge referral success.
4. Cookies – Used for site analytics and session management. You can disable them via browser settings, though some functionality may be limited.
5. Disabling Cookies – You may decline cookies, but some site features may not function properly.
6. Google Analytics – This tool uses cookies to collect usage data (including IP) that may be processed in the U.S., shared with third parties as required, and used for site performance reports. You may opt out by disabling cookies, which could affect site functionality.

2. The Way We Use Information

• To provide and manage Services, verify identity, and facilitate website use.
• Customer support and inquiry responses.
• Internal record-keeping.
• Billing, payments, and interaction with payment gateways.
• Website improvement and troubleshooting.
• Promotional emails about new products, offers, or information we believe you may find useful.
• Communication via email, phone, fax, mail, or SMS as requested.
• Market research and website personalization.
• Use of demographic data for targeted promotions and research.
• Dispute resolution, site protection, and Terms of Use enforcement.
• Verification of accuracy of personal information with third-party sources.

We may combine aggregate and personal data. For new uses of information, we will provide notice when legally required.

Purchasing information is stored to complete the transaction and may be shared with third parties for verification. Records of orders and inquiries are maintained for both parties’ records.

Email addresses are used for requested alerts, newsletters, replies, and updates on publications of interest.

3. Other Parties’ Collection and Use of Your Information

• We do not share or sell personally identifiable information for promotional use.
• We do use agents and service providers (e.g., publishers, shippers, credit card processors) who only use data as described.
• Publishers may contact you directly unless you opt out with them.
• Shippers receive your contact information to fulfill orders.
• Credit card processors may receive company name (not your personal details) during billing.
• Third-party tracking services may set aggregate-use cookies; they are not linked to personal data.
• In the event of company bankruptcy or reorganization, data may be transferred to non-affiliated third parties.

4. Changes in this Privacy Statement

We may update this policy at any time. Changes will be posted here, via email, or through notifications on our home page as appropriate.

5. Legal Disclaimer

We may disclose personally identifiable information if required by law or to protect our rights, including in response to court orders or legal processes.

6. Security

We employ various security measures and controlled-access facilities to protect personal data. However, we cannot guarantee absolute security. You are responsible for safeguarding your login credentials and devices.

7. Opt Out

You may opt out of promotional emails per the instructions provided within them. Please allow up to 7 business days for processing. Operational and service-related emails will still be sent.

8. Contact Information

For questions or suggestions regarding this policy, contact:
Phone: +91‑120‑4138701
Email: info@protechindia.com